To allow a good implementation of IWS 2.7, ISILOG proposes is own methodology.
This methodology is based on a flexible technical environment according to the needs Our solution IWS 2.7 also allows the implementation of all processes ITIL.
ISILOG to make your project a success, advises you to choice either an "turns keys" project with a contract of TMA or an implementation process by process The contents of each solution are adapted to the perimeter of the project.
Objectives
ISILOG proposes several levels of consulting and assistance in order to make profit each customer from a technical environment to measure in connection with its technical needs, its budget, its resources and its organisational requirements.
Methodology
Planning
Analyze solution to be set up validated by the customer
Answers to the book of Isilog parameter setting
Parameter setting and realization of the interfaces
Data integration
Set up
Training
Consulting
Skills and knowledge
Annual Maintenance contract
Skills and staff
ISILOG set up a team of consultants dedicated to the assistance and the starting which includes :
Project managers in charge of the client relationship, definition of planning and controls of the project.
Consultants specialized on the products
Database administrators
An in-house team to set up parameters and integrate data in IWS 2.7