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Assistance
Password management
Creation/monitoring of service requests
Creation/monitoring of incidents
Discover BOMGAR , the essential Remote Control tool with I WS .
With Bomgar, a technical-support technician can see what the user sees and control his computer to solve the problem(s). The visualization of the distant screen helps reduce the site visits, eliminate the telephone assistance and respond effectively to the requests peaks : solve more first-level incidents from the very first call !
See how BOMGAR complies with IWS and allows the remote control.
Ideal for all types of organizations, it allows the management of all Quality references and business references such as ITIL.
This cutting-edge solution is composed of 6 main functions that share a common base : Documentary Management, Continuous Improvement, Steering Indicators, Audits and Evaluations, and Magazines Management.
PARIS
28 rue Vignon
75009 Paris
France
+33 1 40 06 90 91
NANTES
Zac de la LORIE, 8 rue Sacco et Vanzetti
44813 SAINT-HERBLAIN Cedex
France
+33 2 40 92 09 72
PARIS
28, rue Vignon
75009 Paris
France
+33 1 40 06 90 91