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About us
Founded in 1992 and specialized in the software packages'...
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Our vision
The ISILOG group integrates its growth within...
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Certifications
Since 1995, ISILOG company has been initiating...
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Management team
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ISILOG movie
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IWS Qualities
Looking for an effective, modern and evolutionary solution...
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ITSM-ITAM
Service-Asset Management solution
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CMMS - Technical Services
Facility Management solution
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Our technical partners
We offer our clients the option of integrating new solutions that can be strengths …
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References
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Users club
"Club Océane" has been representing the users and the clients of the IWS solution...
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Become a partner
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PRODUCTS & SOLUTIONS
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Our technical partners
Always at the cutting edge of new technologies, we offer our customers the possibility to integrate new solutions that can be major advantages to enrich the experience of our IWS solution users.
OPTIMIZE THE PRODUCTIVITY OF YOUR SERVICE CENTER
Discover BOMGAR, the essential Remote Control tool with IWS.
Bomgar streamlines the support , by allowing technicians to remotely control computers, servers, smartphones and network devices with a simple Internet connection.
With Bomgar, a technical-support technician can see what the user sees and control his computer to solve the problem(s). The visualization of the distant screen helps reduce the site visits, eliminate the telephone assistance and respond effectively to the requests peaks : solve more first-level incidents from the very first call !
A NATIVE AND INTUITIVE INTEGRATION.
Start the remote control with Bomgar directly by clicking on a button from your incident file in IWS.
Save all the information about your automatic remote control sessions in the ticket : technical features, messages, video record of the intervention …
Extract these data and create your reporting via IWS to assess your teams' performance.
VIDEOS
BOMGAR & IWS air design
See how BOMGAR complies with IWS and allows the remote control.
Complete your IWS solution with ISILOG group's Quality application : NORMEA.
Ideal for all types of organizations, it allows the management of all Quality references and business references such as ITIL.
This cutting-edge solution is composed of 6 main functions that share a common base : Documentary Management, Continuous Improvement, Steering Indicators, Audits and Evaluations, and Magazines Management.
TECHNICAL CERTIFICATION
ISILOG is one of 160 Microsoft-Gold-Partner-certified French companies. With this certificate, Microsoft Partner Network acknowledges the quality of the solution edited by ISILOG, this certification also rewards the daily work of ISILOG's teams for their clients.
News / Events
NANTES
8 rue Sacco et Vanzetti
44813 Saint-Herblain Cedex
France
+33 2 40 92 09 72
News / Events
PARIS
28 rue Vignon
75009 Paris
France
+33 1 40 06 90 91
NANTES
Zac de la LORIE, 8 rue Sacco et Vanzetti
44813 SAINT-HERBLAIN Cedex
France
+33 2 40 92 09 72
PARIS
28, rue Vignon
75009 Paris
France
+33 1 40 06 90 91
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