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About us
Founded in 1992 and specialized in the software packages'...
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Our vision
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IWS Qualities
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ITSM-ITAM
Service-Asset Management solution
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CMMS - Technical Services
Solution de Facility Management
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Mobile first
Discover the optimized IWS INFINITY for mobiles and tablets.
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Our technical partners
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HOME PAGEPRODUCTS & SOLUTIONS TECHNICAL PARTNERS
Our technical partners
Always at the cutting edge of new technologies, we offer our customers the possibility to integrate new solutions that can be major advantages to enrich the experience of our IWS solution users.
The Chatbot assistant integrated in IWS for your users.
Discover the intelligent Wikit assistant that digitizes your IT support by connecting to IWS and simply reinforces your technical teams !
Assistance
Password management
Creation/monitoring of service requests
Creation/monitoring of incidents
Increase your co-workers' capabilities, productivity and well-being through automation and artificial intelligence. Based on the IBM Watson artificial intelligence engine, the Wikit technology platform brings together all the elements needed to build a virtual assistant that is as close as possible to the expectations of your users. Wikit is trained in the support business and provides a natural language exchange with its interlocutors. Wikit offers connectors with most messaging software (skypeI, Teams, Google, ...) and acts as a new channel of exchange between IWS and every one of your users.
Wikit is interfaced as standard with the IWS solution :
- Interconnection with the IWS knowledge base to answer the users' questions
- IWS service interruption management for users' information
- Creation / consultation of IWS tickets and incidents
- Creation / consultation of IWS service requests
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OPTIMIZE THE PRODUCTIVITY OF YOUR SERVICE CENTER
Discover BOMGAR , the essential Remote Control tool with I WS .
With Bomgar, a technical-support technician can see what the user sees and control his computer to solve the problem(s). The visualization of the distant screen helps reduce the site visits, eliminate the telephone assistance and respond effectively to the requests peaks : solve more first-level incidents from the very first call !
BOMGAR & IWS air design
See how BOMGAR complies with IWS and allows the remote control.
Complete your IWS solution with ISILOG group's Quality application : NORMEA.
Ideal for all types of organizations, it allows the management of all Quality references and business references such as ITIL.
This cutting-edge solution is composed of 6 main functions that share a common base : Documentary Management, Continuous Improvement, Steering Indicators, Audits and Evaluations, and Magazines Management.
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PARIS
28 rue Vignon
75009 Paris
France
+33 1 40 06 90 91
NANTES
Zac de la LORIE, 8 rue Sacco et Vanzetti
44813 SAINT-HERBLAIN Cedex
France
+33 2 40 92 09 72
PARIS
28, rue Vignon
75009 Paris
France
+33 1 40 06 90 91
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