• About us

    Founded in 1992 and specialized in the software packages'...

  • Our vision

    The ISILOG group integrates its growth within...

ISILOG movie

  • IWS Qualities

    Looking for an effective, modern and evolutionary solution...

  • ITSM-ITAM

    Service-Asset Management solution

  • Our technical partners

    We offer our clients the option of integrating new solutions that can be strengths …

  • References

    They trust us.

  • Users club

    "Club Océane" has been representing the users and the clients of the IWS solution...

  • Our resources

    We provide a set of many resources for your convenience.

  • Our brochures

    Download our documentation to get a better insight of our software.

Our technical partners

Always at the cutting edge of new technologies, we offer our customers the possibility to integrate new solutions that can be major advantages to enrich the experience of our IWS solution users.
The Chatbot assistant integrated in IWS for your users.
Discover the intelligent Wikit assistant that digitizes your IT support by connecting to IWS and simply reinforces your technical teams !

Assistance
Password management
Creation/monitoring of service requests
Creation/monitoring of incidents

Wikit, un partenaire
Increase your co-workers' capabilities, productivity and well-being through automation and artificial intelligence. Based on the IBM Watson artificial intelligence engine, the Wikit technology platform brings together all the elements needed to build a virtual assistant that is as close as possible to the expectations of your users. Wikit is trained in the support business and provides a natural language exchange with its interlocutors. Wikit offers connectors with most messaging software (skypeI, Teams, Google, ...) and acts as a new channel of exchange between IWS and every one of your users.
Wikit is interfaced as standard with the IWS solution :
  • Interconnection with the IWS knowledge base to answer the users' questions
  • IWS service interruption management for users' information
  • Creation / consultation of IWS tickets and incidents
  • Creation / consultation of IWS service requests
 

Bomgar

OPTIMIZE THE PRODUCTIVITY OF YOUR SERVICE CENTER  

 

Bomgar, prise de main à distance multiplateforme

 

Discover BOMGAR , the essential Remote Control tool with I WS .

With Bomgar, a technical-support technician can see what the user sees and control his computer to solve the problem(s). The visualization of the distant screen helps reduce the site visits, eliminate the telephone assistance and respond effectively to the requests peaks : solve more first-level incidents from the very first call !

vidéo démo Bomgar

BOMGAR

Discover the main functionalities of the BOMGAR solution.

 > Watch the video

vidéo démo IWS et Bomgar

BOMGAR & IWS air design

See how BOMGAR complies with IWS and allows the remote control.

> Watch the video

Normea

Complete your IWS solution with ISILOG group's Quality application : NORMEA.

Ideal for all types of organizations, it allows the management of all Quality references and business references such as ITIL.
This cutting-edge solution is composed of 6 main functions that share a common base : Documentary Management, Continuous Improvement, Steering Indicators, Audits and Evaluations, and Magazines Management.

Indicateur de pilotage, portail utilisateur, Gestion des revues, amélioration continue, gestion documentaire, audits et évaluations

 

Société ISILOGPARIS

28 rue Vignon
75009 Paris
France

téléphone ISILOG+33 1 40 06 90 91

NANTES

Zac de la LORIE, 8 rue Sacco et Vanzetti

44813 SAINT-HERBLAIN Cedex
France

+33 2 40 92 09 72

PARIS

28, rue Vignon

75009 Paris
France

+33 1 40 06 90 91

©2016 ISILOG GROUP All rights reserved - Legal notices

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Iso 9001

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