Always at the cutting edge of new technologies, we offer our customers the possibility to integrate new solutions that can be major advantages to enrich the experience of our IWS solution users.

OPTIMIZE THE PRODUCTIVITY OF YOUR SERVICE CENTER 

Discover BOMGAR, the essential Remote Control tool with IWS.

Bomgar streamlines the support , by allowing technicians to remotely control computers, servers, smartphones and network devices with a simple Internet connection.

With Bomgar, a technical-support technician can see what the user sees and control his computer to solve the problem(s). The visualization of the distant screen helps reduce the site visits, eliminate the telephone assistance and respond effectively to the requests peaks : solve more first-level incidents from the very first call !

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