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Service-Asset Management solution
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Solution de Facility Management
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ITSM - ITAM
Service-Asset Management
THE IWS SOLUTION HAS NOW BECOME INDISPUTABLE IN THE IT SERVICES MANAGEMENT WORLD !
Enter a new era...
IWS allows the improvement of the IT services provided for business, by controlling costs thanks to the "ready-to-use" management of the ITIL V3 process.
SERVICE MANAGEMENT
The IWS tool has one approach per process which allows each of them to be measurable, to provide a result and to create value for the end-customer.
The Service management process is based on these concepts : the implementation of incidents and requests, problems, changes and production has never been easier !
SERVICES CATALOGUE
Intuitive interface and final-user-oriented ergonomics, where different families and types of services are gathered.
INCIDENTS MANAGEMENT
IWS allows you to ensure all the steps of incidents resolution and to maintain an optimal quality of service within your oragnization. From the identifaction of the user to its technical closure, the incident management becomes standard with IWS.
REQUESTS MANAGEMENT
IWS allows an efficient management of all the requests : Fulfilling commitments and costs, actions traceability, garthering services in " Bundles" to speed up their input and processing times.
PROBLEMS MANAGEMENT
From the attachement to incident files, to the rapid search for alternative solutions, problems management has never been as easy as it is with IWS.
KNOWLEDGE MANAGEMENT
IWS offers a highly advanced knowledge base's management which integrates functions of creation , validation and FAQ dissemination based on a dedicated workflow and a dynamic search for solutions.
CHANGES MANAGEMENT
This module enables, in record time, the implementation and the standardization of change management process as well as all the associated workflow, approval cycles and also impact assessments on the CMDB.
PRODUCTION LAUNCH MANAGEMENT
This pre-configured process helps protect the production environment through the use of procedures and audits during the changes implementation.
EVENTS MANAGEMENT
The events management process is a process that allows the tracking of the alerts arising from monitoring tools such as SCOM, NAGIOS…
SERVICE LEVEL MANAGEMENT
This process allows you to manage and supervise the services contracts internally negotiated with the directorates (Service Level Agreement) and businesses (Operation Level Agreement) or externally negotiated with the service providers / suppliers / subcontractors (Underpinning Contract).
FOCUS
The IWS suite provides a settings library that allows a modular and fluid integration of the ITIL v3 repository. The implementation of this library has allowed our consulting teams to divide ratios. The deployed kinematics and processes remain flexible and user-adjustable via the tool IWS studio design's tool. The integration method consists in relying on the ITIL repository while maintaining our clients' business particularities.
ASSET MANAGEMENT
IWS, through its dedicated modules, is a particularly innovative solution of IT Asset Management.
Thanks to our solution you can carry out different types of inventories, establish a complete management of the CMDB and the CI lifecycle, and you can also manage your stocks by controlling your purchases cycle and your budget.
FOCUS
IWS impact explorer allows you to indentify the key functions of your business, quantify their interruption impact on the organisation, identify risks and the measurements to be taken to develop a continuity facility.
SERVICES FINANCIAL MANAGEMENT
A unique tool to fully manage your purchases and budgets cycle !
In addition to managing the different inventories and configurations, IWS offers you the opportunity to activate services' financial management : management of merchant catalogue, purchases cycle, stocks, markets, budgets et internal chargeback.
CONTINOUS IMPROVEMENT
Document, steer, animate, and control IT process with the ISILOG Group's solution.
Our solution offers the Continuous Improvement's management to help optimize the integrality of your IT management systems.
Manage all types of events you want ! Track the different associated actions plans through processing circuits (workflow) and user-adjustable forms.
With this module, you can manage all types of Revenues : management review, indicators review, technical review. It also generates your review reports and allows you to trigger all the actions taken : non-compliance, gaps, progress track,…
Plan, carry out and track all your process and evaluation audits, … and trigger improvement actions plans.
Control the set objectives ! This module gathers a set of functions designed for the definition, the management and the follow-up of the real Piloting Indicators.
FOCUS
Complete your basic process, with IWS, through the management of Capacity, Availability, Continuity and Security to cover, in this way, 100% of your ITIL needs : capacity plan, services and components availability, Business Continuity Plan (BCP), Business Recovery Plan (BRP), crucial components census and security policy tracking... IWS is the complete solution !
FOCUS
IWS project management is structured around its GANTT interactive diagram : modelling by Drag & Drop, margins visualization, critical path management, resources management and activity follow-up.
PROCUREMENT MODES
NANTES
ZAC de la LORIE, 8 rue Sacco et Vanzetti
44813 Saint-Herblain Cedex
+33 2 40 92 09 72
NANTES
Zac de la LORIE, 8 rue Sacco et Vanzetti
44813 SAINT-HERBLAIN Cedex
France
+33 2 40 92 09 72
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