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    Service-Asset Management solution

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PRODUCTS & SOLUTIONS

 

ITSM - ITAM

Service-Asset Management

THE IWS SOLUTION HAS NOW BECOME INDISPUTABLE IN THE IT SERVICES MANAGEMENT WORLD !

IWS air design, entrez dans une nouvelle ère

Enter a new era...

IWS allows the improvement of the IT services provided for business, by controlling costs thanks to the "ready-to-use" management of the ITIL V3 process.

SERVICE MANAGEMENT

The IWS tool has one approach per process which allows each of them to be measurable, to provide a result and to create value for the end-customer.
The Service management process is based on these concepts : the implementation of incidents and requests, problems, changes and production has never been easier !

Service Management

catalogue de services

SERVICES CATALOGUE

Intuitive interface and final-user-oriented ergonomics, where different families and types of services are gathered.

gestion des incidents

INCIDENTS MANAGEMENT

IWS allows you to ensure all the steps of incidents resolution and to maintain an optimal quality of service within your oragnization. From the identifaction of the user to its technical closure, the incident management becomes standard with IWS.

gestion des demandes

REQUESTS MANAGEMENT

IWS allows an efficient management of all the requests : Fulfilling commitments and costs, actions traceability, garthering services in " Bundles" to speed up their input and processing times.

gestion des problèmes

PROBLEMS MANAGEMENT

From the attachement to incident files, to the rapid search for alternative solutions, problems management has never been as easy as it is with IWS.

gestion de la connaissance

KNOWLEDGE MANAGEMENT

IWS offers a highly advanced knowledge base's management which integrates functions of creation , validation and FAQ dissemination based on a dedicated workflow and a dynamic search for solutions.

gestion des changements

CHANGES MANAGEMENT

This module enables, in record time, the implementation and the standardization of change management process as well as all the associated workflow, approval cycles and also impact assessments on the CMDB.

gestion des mises en production

PRODUCTION LAUNCH MANAGEMENT

This pre-configured process helps protect the production environment through the use of procedures and audits during the changes implementation.

gestion des événements

EVENTS MANAGEMENT

The events management process is a process that allows the tracking of the alerts arising from monitoring tools such as SCOM, NAGIOS…

gestion des niveaux de service

SERVICE LEVEL MANAGEMENT

This process allows you to manage and supervise the services contracts internally negotiated with the directorates (Service Level Agreement) and businesses (Operation Level Agreement) or externally negotiated with the service providers / suppliers / subcontractors (Underpinning Contract).

FOCUS

The IWS suite provides a settings library that allows a modular and fluid integration of the ITIL v3 repository. The implementation of this library has allowed our consulting teams to divide ratios. The deployed kinematics and processes remain flexible and user-adjustable via the tool IWS studio design's tool. The integration method consists in relying on the ITIL repository while maintaining our clients' business particularities.

ASSET MANAGEMENT

IWS, through its dedicated modules, is a particularly innovative solution of IT Asset Management.
Thanks to our solution you can carry out different types of inventories, establish a complete management of the CMDB and the CI lifecycle, and you can also manage your stocks by controlling your purchases cycle and your budget.

CMDB, gestion financière, cycle de vie, inventaire, pilotage

FOCUS

IWS impact explorer allows you to indentify the key functions of your business, quantify their interruption impact on the organisation, identify risks and the measurements to be taken to develop a continuity facility.

SERVICES FINANCIAL MANAGEMENT

A unique tool to fully manage your purchases and budgets cycle !
In addition to managing the different inventories and configurations, IWS offers you the opportunity to activate services' financial management : management of merchant catalogue, purchases cycle, stocks, markets, budgets et internal chargeback.

catalogue marchand, cycle des achats, budgets

CONTINOUS IMPROVEMENT

Document, steer, animate, and control IT process with the ISILOG Group's solution.
Our solution offers the Continuous Improvement's management to help optimize the integrality of your IT management systems.

gestion documentaire, événements qualité, revues, audits, indicateur de pilotage

Manage all types of events you want ! Track the different associated actions plans through processing circuits (workflow) and user-adjustable forms.

With this module, you can manage all types of Revenues : management review, indicators review, technical review. It also generates your review reports and allows you to trigger all the actions taken : non-compliance, gaps, progress track,…

Plan, carry out and track all your process and evaluation audits, … and trigger improvement actions plans.

Control the set objectives ! This module gathers a set of functions designed for the definition, the management and the follow-up of the real Piloting Indicators.

FOCUS

Complete your basic process, with IWS, through the management of Capacity, Availability, Continuity and Security to cover, in this way, 100% of your ITIL needs : capacity plan, services and components availability, Business Continuity Plan (BCP), Business Recovery Plan (BRP), crucial components census and security policy tracking... IWS is the complete solution !

PROJECT MANAGEMENT

Measure and manage in real-time all your IT projects
The project management module, indisputable pillar and entirely integrated into the CMDB and the Service Management different modules, remains part of the IWS suite spirit : simple, intuitive, performing and evolving. Natively containing links with the other ITSM processes, it helps divide the project into sub-projects and provides the opportunity to manage the projects models. A tree view in the form of activities, phases and tasks will thus be initialized.

diagramme de GANTT

FOCUS

IWS project management is structured around its GANTT interactive diagram : modelling by Drag & Drop, margins visualization, critical path management, resources management and activity follow-up.

PROCUREMENT MODES

mode SaaS, mode d’acquisition IWSmode licence, On Premises, mode d’acquisition IWS

Société ISILOGNANTES

8 rue Sacco et Vanzetti
44813 Saint-Herblain Cedex
France

téléphone ISILOG+33 2 40 92 09 72

Société ISILOGPARIS

28 rue Vignon
75009 Paris
France

téléphone ISILOG+33 1 40 06 90 91

NANTES

Zac de la LORIE, 8 rue Sacco et Vanzetti

44813 SAINT-HERBLAIN Cedex
France

+33 2 40 92 09 72

PARIS

28, rue Vignon

75009 Paris
France

+33 1 40 06 90 91

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