• About us

    Founded in 1992 and specialized in the software packages'...

  • Our vision

    The ISILOG group integrates its growth within...

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  • IWS Qualities

    Looking for an effective, modern and evolutionary solution...

  • ITSM-ITAM

    Service-Asset Management solution

  • References

    They trust us.

  • Users club

    "Club Océane" has been representing the users and the clients of the IWS solution...

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    Download our documentation to get a better insight of our software.

PRODUCTS & SOLUTIONS

Our technical partners

Always at the cutting edge of new technologies, we offer our customers the possibility to integrate new solutions that can be major advantages to enrich the experience of our IWS solution users.

Bomgar

OPTIMIZE THE PRODUCTIVITY OF YOUR SERVICE CENTER 

Bomgar, prise de main à distance multiplateforme

Discover BOMGAR, the essential Remote Control tool with IWS.

Bomgar streamlines the support , by allowing technicians to remotely control computers, servers, smartphones and network devices with a simple Internet connection.

With Bomgar, a technical-support technician can see what the user sees and control his computer to solve the problem(s). The visualization of the distant screen helps reduce the site visits, eliminate the telephone assistance and respond effectively to the requests peaks : solve more first-level incidents from the very first call !

IWS & Bomgar

A NATIVE AND INTUITIVE INTEGRATION.

 Start the remote control with Bomgar directly by clicking on a button from your incident file in IWS.

 Save all the information about your automatic remote control sessions in the ticket : technical features, messages, video record of the intervention …

 Extract these data and create your reporting via IWS to assess your teams' performance.

    IWS et Bomgar

 

VIDEOS

vidéo démo Bomgar

BOMGAR

Discover the main functionalities of the BOMGAR solution.

 > Watch the video

vidéo démo IWS et Bomgar

BOMGAR & IWS air design

See how BOMGAR complies with IWS and allows the remote control.

> Watch the video

Normea

Complete your IWS solution with ISILOG group's Quality application : NORMEA.

Ideal for all types of organizations, it allows the management of all Quality references and business references such as ITIL.

This cutting-edge solution is composed of 6 main functions that share a common base : Documentary Management, Continuous Improvement, Steering Indicators, Audits and Evaluations, and Magazines Management.

Indicateur de pilotage, portail utilisateur, Gestion des revues, amélioration continue, gestion documentaire, audits et évaluations

 

ISILOG est certifiée Microsoft Gold Partner

TECHNICAL CERTIFICATION

ISILOG is one of 160 Microsoft-Gold-Partner-certified French companies. With this certificate, Microsoft Partner Network acknowledges the quality of the solution edited by ISILOG, this certification also rewards the daily work of ISILOG's teams for their clients.

Société ISILOGNANTES

8 rue Sacco et Vanzetti
44813 Saint-Herblain Cedex
France

téléphone ISILOG+33 2 40 92 09 72

Société ISILOGPARIS

28 rue Vignon
75009 Paris
France

téléphone ISILOG+33 1 40 06 90 91

NANTES

Zac de la LORIE, 8 rue Sacco et Vanzetti

44813 SAINT-HERBLAIN Cedex
France

+33 2 40 92 09 72

PARIS

28, rue Vignon

75009 Paris
France

+33 1 40 06 90 91

©2016 ISILOG GROUP All rights reserved - Legal notices

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